We’re here to help with questions about our games, accounts, payments, privacy, or anything else related to Nerd-Quid.
How to reach us
• General support and account help: support@nerd-quid.com
• Privacy and data requests (GDPR/CCPA/LGPD): privacy@nerd-quid.com
Customer Support (players & users)
Email us if you need help with:
• Account access, password or profile issues
• Game bugs, crashes, or purchase problems
• Reporting abusive behavior or suspected cheating
Privacy & Data Requests
To access, correct, delete, or export your personal data, email privacy@nerd-quid.com
.
Include: your account email, a clear request (access/delete/export/correct), and any relevant screenshots or order IDs.
Report a Bug or Security Issue
If you’ve found a technical bug or a potential security vulnerability, contact support@nerd-quid.com
with subject line “Security Report”.
Please include: steps to reproduce, affected device/OS/browser, and any logs or screenshots. Avoid sharing sensitive data in your initial message.
Business & Press Inquiries
For partnership opportunities, advertising, or media/press questions, write to support@nerd-quid.com
with subject line “Partnership” or “Press”.
Content/DMCA Takedown Requests
If you believe content on Nerd-Quid infringes your rights, email support@nerd-quid.com
with subject line “DMCA/Content”.
Provide: your contact info, a description of the content, the exact URL or location in the game/site, and a statement of good-faith belief that the use is unauthorized.
Response Times & Hours
• We aim to reply within 1–2 business days.
• Support hours: Monday–Friday, 9:00–18:00 (BRT, UTC−03:00).
• Complex requests (e.g., data exports) may take longer, but we’ll keep you updated.
What to include in your message (to speed things up)
• Your name and account email
• Subject (Account, Billing, Privacy, Bug, Press, etc.)
• Detailed description of the issue
• Device/OS/browser and game title (if applicable)
• Order ID, transaction receipt, or screenshots (if applicable)
Accessibility
If you require accessible formats or assistance, let us know in your email and we will accommodate your request whenever possible.